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#Video chat mac for meeting how to
#Video chat mac for meeting install
#Video chat mac for meeting download

See Audio and video settings to learn how to do this Move your microphone further away from your mouth.Check that you have selected the right microphone.If your microphone is too loud for other participants, try the following: To select a microphone while outside of a call: Make sure you have the right microphone selected. If other participants in a call cannot hear you, or you are too loud, or your voice sounds distorted, then it could be a problem with your microphone: They are having issues with their camera, and should refer to Troubleshooting camera issues for more information.See Call quality issues for more information A poor internet connection or bandwidth limit.If you are not receiving any video from another participant, then this could indicate: StarLeaf may not be compatible with all custom background apps If you are using a custom background or background blurring app, try disabling it.StarLeaf may not be compatible with certain legacy cameras

#Video chat mac for meeting install

Install or update the latest drivers for your camera.

Check whether your camera is being used by another app on your device.

If you have selected the right camera, and are still experiencing issues, then try the following:

Hover your mouse over the call window to reveal the top toolbar.

Select the audio and video devices you want to use from the options available to you.

Go to Account > Audio and video settings.

To select your camera while outside of a call: Make sure you have selected the right camera on your device. If your video is blank or distorted while in a call, then it could be a problem with your camera: The StarLeaf speed test notifies you if your speed is limited by the performance of your device. Make sure your device meets the Minimum requirements to run StarLeaf.Ĭheck to see if your device is being overloaded by other apps, as this can cause your device to slow down:įor lower performing devices, StarLeaf will limit the video bitrate and resolution. If your device’s processor is not able to keep up with StarLeaf’s video encoding, then your call video will stutter.

See if other people on your network are using a significant amount of bandwidth (such as making their own video calls, performing large downloads, and streaming video).

If you are in an office, ask your network administrator to see if there are any problems with your office internet connection.

If you are using WiFi, check your connection.

If you have insufficient bandwidth available for HD video calls, you can try the following: If network conditions have changed (such as your router being moved), you can select Run speed test to get an updated result.

To view the current bandwidth available on any device: StarLeaf tests your internet connection to choose the best possible video quality for your internet connection.

The amount of data being used by other people sharing your internet connection.

Your WiFi connection speed (see Poor WiFi connection).

See Limitations at low bandwidths for more information. This may result in StarLeaf limiting your bandwidth.

#Video chat mac for meeting download

To get the best quality HD video, StarLeaf for desktop uses 1.5 Mbps upload and 2 Mbps download of bandwidth. The Poor connection notification will disappear when StarLeaf detects a more stable connection. If this doesn’t help, then try connecting your computer directly into your office network port or home router using an Ethernet cable:

Interference from other nearby WiFi networksĬheck the strength of your WiFi connection and try moving closer to your router or access point.

The quality of the WiFi connection can be affected by: What you see in your video screen if: Your connection is unstable When you or another user are experiencing an unstable connection, StarLeaf will adjust the video quality to provide the best call or meeting experience possible.

If you have a poor or unstable WiFi connection then this can lead to frozen video, or ongoing poor video quality. Problems with video quality may indicate: For more information on packet loss and how to solve it, see Identifying causes of packet loss in StarLeaf calls. StarLeaf will attempt to correct the packet loss by temporarily reducing the video quality of the call. This is called packet loss, and when StarLeaf detects this happening, the following message is displayed: If your internet connection is congested with other activities (such as streaming video, or downloading large files), this can cause some of the data needed to maintain a video call to be lost. Poor connection can make the video look pixelated and your audio distorted: Issues with video and audio quality could mean that your internet connection is not stable. Select a topic below to learn more about an issue: